I think I (or my child) have (has) a problem? What should I do? +
First thing to do is call and schedule an assessment. Adolescent assessments can be made by calling the Pasadena office at 713.534.8191. Adult assessments can be made by calling either the Houston office at 713.921.9185 or the Baytown office at 281.427.8786.
Se habla espanol? +
How long is the residential stay? +
Because we are person-centered, residential stay varies. The length of stay depends on the progress the child makes.
When can I schedule an assessment? +
An assessment can be scheduled for an adult or an adolescent over the phone from 8:30AM-5PM, Monday through Friday.
How long does services last? +
The length of service depends on the needs of the individual. We offer personalized services for each participant.
What payment options do you have? +
We accept self-payment and private insurance plans of Aetna, Cigna, and Magellan. We are also a provider on the Managed Care Network for Amerigroup, Cenpatico, Community First, Molina Health Care, Magellan, Texas Children’s Health Plan, Traditional Medicaid, United Healthcare Medicaid, United Healthcare Star, and United Healthcare Star Plus.
How much does treatment cost? +
Treatment cost depends on length of stay. We offer a personalized treatment plan, which helps determine cost.
Do you have residential/inpatient treatment for adults? +
No, we only offer residential treatment to adolescents.
How do I contact my child during their stay? +
You can contact them through letters to the facility (907 Preston Ave., Pasadena, TX, 77503) or phone calls (713.534.8191).
What should my son pack if he’s going to stay at the residential facility? +
-parent/guardian’s proof of income
-child’s birth certificate
-child’s social security card
-child’s withdrawal documents from school
-child’s shot records
-Medicaid or other Health Insurance Card
-If a child is on medication that alters the mental health, mood, behavior, and/or perception- please bring documentation of diagnosis and prescribed medication from the psychiatrist or doctor. Please bring at least 30 days of medication.
-8-10 plain white shirts
-5 basketball shorts
-5 white muscle shirts
-3 pair of blue jeans (no more than $25 value per pair)
-3 white collared polo style shirts (uniform shirts)
-3 pair of khaki pants (school uniform pants)
-5 pair of plain white socks (no brand/insignia)
-3 pair of pajama pants or sweat pants to sleep in
-only 2 pair of tennis shoes (white or black shoe strings) (no predominately red or blue tennis shoes) (no shoes with value over $55)
-1 pair of shower shoes (rubber flip flops or slides) (no brands or insignias)
-2 pair of white or off white thermal underwear (no long sleeve sweaters or long sleeve shirts)
-1 laundry bag
-shampoo and conditioner
-other hygiene items
-medication: All medication will be locked up and given to the client if needed.
-Prescribed medication: please bring all prescribed medications. The parent/guardian is responsible for the refills. Please make sure that the child comes with their medication or they cannot stay. The child MUST have a 30 day supply of medications.
-over the counter medication: Parents/guardians are allowed to bring in medication for headaches, stomach problems, etc.
-Stamps, envelopes, and a notepad to write letters home
ITEMS NOT TO BRING
-Valuables such as watches, jewelry, cell phones, and other electronic equipment